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Business Travel and Academic Pass Refunds

Scholar refunds - General

Scholar season refunds are calculated by charging for what you would have needed to purchase from the ticket start date up until the date of surrender. Academic Termly prices and full-priced monthly/ daily tickets will be used to calculate this. You must surrender it when it is no longer needed. We do not backdate refunds.

Your refund will be the price you paid, minus the cost of the time used. A £10.00 administration fee is also deducted from the refund amount.

Monthly tickets are not refundable. Cancellation of your monthly subscription must be made at least 28 days in advance.  

Business Travel and Academic Ticket Refund Requests

Please follow the below instructions when requesting a refund for tickets issued by Business Travel.

Paper tickets

Send your ticket(s) and refund request in writing. Please include the following in a covering letter:

  • Your rail ticket
  • Your Plus Bus ticket if you purchased one with your rail ticket
  • Your original order number
  • Your contact email and number in case we need to get in touch
  • Scholar’s name (for Academic season refund requests)
  • Photocard ID (for season ticket refund requests)
  • The last date the ticket was used

Our postal address is: Freepost GREATER ANGLIA BUSINESS TRAVEL

You will receive a confirmation email once your refund has been processed.

Tickets on a Smart Card

You can request a refund via post or email, though it’s much quicker via email.


Before requesting your refund, please ensure that the ticket you are requesting a refund for has been activated. You can check how to do this by clicking HERE. If you are unable to do this, you will need to send the Smart Card to us by post.

In the subject line of the email, please type ‘REFUND REQUEST’.

In your email or letter, please include:

  • Your name and the traveller/ student’s name (for Academic Passes)
  • Your original order number
  • Contact email and number, in case we need to get in touch
  • The Smart Card number (this will start with 633957…)
  • The Smart Card itself, if you are unable to activate the ticket
  • The ticket you want to cancel
  • Last date of use

You will receive a confirmation email once the refund has been processed.

Refunds may take up to 28 days to process.