COVID 19 TRAVEL ADVICE

Academic Termly Seasons

To request a refund, please ensure you follow the steps below to avoid any delays.

 

If you have already emailed us requesting a refund.

Please ensure that the ticket you purchased has been activated on your Smart Card. You can do this using the GA App on your NFC enabled phone. Download the App, click on Smart Card then simply hold the card against the NFC area on the back of the phone.

The details of the ticket will show up on your phone when it has been activated. Please note: We are unable to proceed with a refund if the ticket has not been activated.

 

For Smart Card ticket holders.

  1. Firstly, you MUST activate your ticket if you have not already done so. You can do this using the GA App on your NFC enabled phone. Download the App, click on Smart Card then simply hold the card against the NFC area on the back of the phone. The details of the ticket will show up on your phone when it has been activated.

Please note: We are unable to proceed with a refund if the ticket has not been activated.

  1. Email the Business Travel Team at businesstravel@greateranglia.co.uk using the following text on the subject line “SPRING TERM ACADEMIC REFUND”. Please do this as a new email. Do not reply to previous emails from Business Travel.
  2. In the email, please provide the following information:
  • Your order number
  • Your name
  • The students name
  • The students photocard ID
  • The last 8 digits of the Smart Card
  • Written confirmation that you no longer require the ticket and are requesting a refund

 

For paper season ticket holders

Please ensure you follow to steps below to avoid any delays.

  1. With a pen or marker, write “COVID” followed by the date across the ticket
  2. Cut the ticket diagonally, from corner to corner
  3. Take an image of the defaced and cut ticket, ensuring a clear cut is visible
  4. Email the Business Travel Team at businesstravel@greateranglia.co.uk using the following text on the subject line “SPRING TERM ACADEMIC REFUND”. Please do this as a new email. Do not reply to any previous emails from Business Travel.
  5. In the email, please provide the following information:
  • Your order number
  • Your name
  • The students name
  • The students photocard ID
  • Written confirmation that you no longer require the ticket and are requesting a refund

Please retain your ticket. We may request that this be returned at a later date. Requests where the image does not show clearly that the ticket has been defaced and cut correctly will be asked to re-apply. This will delay the time taken to process the refund.

.

A refund will be provided back to the card originally used to purchae the ticket. The standard administration fee will be waived.

You will receive a confirmation email at the same time your refund has been processed. Funds can take up to 5 working days to reach your account once it has been confirmed and may take longer if you paid by credit card, depending on the date your bill is generated. Please check with your card issuer.

.

REMEMBER: You must activate the ticket on your Smart Card before using it for the first time or before requesting a refund. Click HERE to find out how

.

See Delivery Options

Set Descending Direction
View as Grid List

20 Items

per page
Set Descending Direction
View as Grid List

20 Items

per page

Student season tickets are available for students of our partner schools. 

1) Please allow 5 working days for delivery for postal items, upon delivery a signature will be required

2) We aim to fulfil orders placed before 11am on the same working day, however where this isn’t possible, they will be sent out the following working day. Tickets ordered after 11am will be sent on the next working day

3) Please allow 2 working days for tickets to be uploaded to existing Smart Cards - you will need to activate your ticket before using it for the first time. Click here to learn how

4) Tickets ordered over four weeks prior to the start date on the ticket will be sent out 3-4 weeks before the start of term

5) Please ensure the student has a valid photo ID card before ordering - more information can be found here